When Lydia first met Just Helpers Founder Antoinette, she knew she wanted to be part of it.

Doing the right thing is at the heart of Just Helpers, from a commitment to fairness, to the London Living Wage, and this appealed to Lydia straight away.“It was an instant click,” she says. “Antoinette’s ethos, passion and commitment is so inspirational.”

Working for Just Helpers

Lydia is our Finance and Enquiries Manager, and brought valuable experience to the business. Before taking a break to care for her children, Lydia had worked as an Executive Assistant to the Chief Information Officer in a large insurance company. A friend, ActionCoach James Dodd, introduced her to Just Helpers.

For Lydia, it’s the people that make Just Helpers so special. “We are a fabulous team,” she says. “We’re passionate about ensuring that we do the right thing for our clients, our Helpers and the company, and I’m proud to be part of it.”

Doing the right thing in 2020

Perhaps unsurprisingly, Lydia sees dealing with the COVID-19 pandemic as being the biggest challenge she has faced with Just Helpers. After weeks of uncertainty, the team had make sure that the business could continue to deliver a service in a way that is safe for clients and Helpers alike. Again, for Lydia, it was the people that made it possible. “Our Helpers carried on, our clients supported us, we supported each other. If we hadn’t been as strong and determined, I don’t think we would have survived this far.”

Job Satisfaction

As well as the flexibility of working from home, Lydia enjoys the opportunities for learning at just Helpers. Her role has provided lots of opportunity to develop new skills, through working in different areas of the business as well as learning new software applications.

Again, Lydia recognises that the team has played a big role in her development too. “I really value feedback from the team. I’m quite a talkative person and I’ve learned to listen more, and pause before I speak. I was already quite calm but It’s made me calmer.”

As the first point of contact for new clients, Lydia spends a lot of time of the phone. “It can be quite nerve-racking, but I really enjoy it and I’m developing my communication skills all the time,” she says.

The satisfaction of working for a business that is doing the right thing makes it all worthwhile for Lydia. “I get up every day and look forward to doing my job,” she says, … “I look forward to all our dreams and aspirations coming to fruition.”

Find out more about how Just Helpers is doing the right thing, on our website.


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